2022 JobsJob for Freshers

Xactly Off Campus Hiring 2022 | Customer Support Analyst | Apply Now!

Posted by job for freshers | Feb 23, 2022 | Fresher Jobs |

Xactly is looking to hire for the Customer Support Analyst. A student from several disciplines can apply for Xactly Recruitment 2022. Interested & eligible candidates can read more details below.                      

2022 Batch  Eligible.

Xactly Recruitment 2022:

Company Name:

Xactly

Post Name:

Customer Support Analyst

Salary:

Approx 4 – 10 LPA

Experience:

Freshers

Job Location:

Bangalore, India

Batch:

2019/2020/2021/2022

Job Description :

  • As a Customer Support Analyst in Xactly, you will provide outstanding functional application support to Xactly customers. You will also be an integral part of problem resolution for complex issues while partnering with our cross functional teams in QA, Engineering, and Operations. We are seeking an energetic, driven, and articulate team player who is comfortable interfacing with clients, managing complex and sensitive, client relationships, and fostering client relationships until a resolution has been reached. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.
Eligibility Criteria:

  • Bachelor’s degree
  • 0-2 years of experience working directly with customers in a Customer Service related role (e.g. Retail)
  • Strong analytical and problem solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Experience providing application support to business users (e.g., sales operations, sales, finance, HR, payroll, management) a big plus!
  • Must be open to work in US/UK Shift timings.

Skills Required :

  • Casework providing application support for all Xactly products
  • Understand, replicate, validate, and resolve customer service requests from customers and partners (English)
  • Document and track case history, case status and solutions
  • Communicate with customers regularly via phone, emails and online support tools about case status and solutions
  • Support testing of new product releases and patches
  • Submit escalations to the next level of support, operations or Engineering
  • Effectively communicate and document design, reliability, and maintenance problems to Engineering, Product Management, Technical Operations or Professional Services via formal escalation process
  • Contribute solutions to the Xactly Knowledge Base and other publications

About Xactly :

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

How to Apply for Xactly Recruitment 2022?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on APPLY NOW.

APPLY NOW

*if any problem occurs then please checkout our youtube channel.*

Xactly

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